| http://myanimelist.net/forum/?topicid=1254063&show=0#post2 clear cookies/change browser/refresh |
| It seems that error code 16 is a bit different than most of the others, so I'll keep this as an extra thread (at least for now). While most other Incapsula error codes are only short and/or can be solved by deleting cookies for myanimelist.net, if you get error code 16 it seems you are blocked for a longer period of time which can be several days. What exactly did you do before you got this error code? |
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| The error code 16 appears when the directory fails to be removed. It's only my suspicion, but I believe at the moment of trying to score some series, the servers might not replace the info fast enough - the Incapsula beats them to it, saying that although the action has been performed, nothing has changed (yet). I really wouldn't know why this error code includes a longer span of block time, bit it is something worth looking into. |
Subpyro said: The error code 16 appears when the directory fails to be removed. Did you get the same error code in this specific case? Goulash said: I gave the short anime "Cross Road" a rating of 8. Thats the last thing i can remember xD I don't think that's the reason. Did you somehow spam the site (your anime view counter is pretty high), use any scripts on the site, or used an external site to get recommendations etc.? |
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| No, I haven't yet experienced an error code 16 at all, but I wanted to point out what sort of inner issue happens for it to take action and surface. |
| Did your friend use - any apps, userscripts or programs for MAL, if so, which ones? - any sites that use data directly from MAL to give you recommendations etc.? If so, which ones? |
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GhostPk said: When originaly conntecting ABP (addblockerplus) as active, but after the error code apeard as mention my friend ghostnial restarted turned off all 3rd party features tried again with no success and also tried a different browser to still be met by the error code 16 Any sort of ad blockers can be seen as 3rd party software. Once the block triggers and the error code pops up, turning it off and removing it unfortunately does nothing. Afterwards, your access is restricted for a specific period of time regardless of what you do. |
GhostPk said: I'm posting on behalf of ghostnial as fairfoxy was also, also sorry for ghostnial's previous post one friend did access the account successfuly, posted and then the post didn't show up and the error code 16 came up for this person. As previously stated no apps,scripts or any 3rd party features at all we're being used. When originaly conntecting ABP (addblockerplus) as active, but after the error code apeard as mention my friend ghostnial restarted turned off all 3rd party features tried again with no success and also tried a different browser to still be met by the error code 16 When this other friend successfully accessed his account, were they sharing the same internet connection or different ones? If they had different ones, could he access his own account after this normally? What exactly did he tried to post? Maybe there was something in the post that triggered the error code (though usually this is code 14 then). |
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Goulash said: I just spoke with another user on IRC who was using the same extension (only set at 1 minute instead of 5) and was also banned under this error code. I've posted in the extension thread on MAL about this.I was using an chrome extension a mate made which tells you when new anime eps are out. I think it checks the MAL List every 5 mins and then compares it to the animes whch are out on nyaa. I already deactivated the app, because it was more like a testing, but could this have been the reason? Cant realy think of a diffrent reason. And like mentioned, I am able to post on this account, but not from my home ip. If i connect to MAL on my iPod or on my Notebook I cant post anything, but with a proxy everything goes alright (unbearable slow, but alright) If your IP is still banned under error code 16 only for a significant length of time, then I would suggest contacting DeNA's support at: support@myanimelist.net . Please don't contact their support for other minor Incapsula error codes which only persist for an hour or a day; let us help you solve what's prompting those errors instead. Mod Edit: Replaced company name and email address with the new ones. MAL is no longer owned by Crave, please don't send emails to them as they won't be able to help you. |
LunaJul 26, 2015 1:22 PM
| I also have this problem, and was using the "Anime Release Notifier" set to 5 minutes. I'm going to contact that support, as my issue has gone on for nearly a week now. Should my situation change, I'll post back here for confirmation. |
| It happened to me two times, when I copied html to my about me. And the site wouldn't allow me to come back, only after I cleared my cookies. |
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| I finally got unbanned. I don't think they got my first email for whatever reason, but that's what fixed it. |
| I'm getting this now too. The only thing I can think of that I did differently today was accidentally click on a MAL link that I had copied into an openoffice spreadsheet(it was soon after that that I was banned iirc), other than that I was just normally browsing. Hopefullt I'm unbanned soon, I don't feel like contacting them. |
     Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
| I used a VPN and it fixed the issue. |
| What do you mean by fixed? |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
| I can access the website now, after getting a VPN. |
| Ok I figured that, but that's a temporary fix right? |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
| Lovely. The API server for Atarashii just got banned (again). That's several thousand users (according to the Google Play Store stats) affected until I get a workaround in place. I might try e-mailing Crave directly. PMing Xinil last time didn't do any good. |
| Developer, sysadmin, and anime addict. Have an Android smartphone? Try Atarashii! |
IntroverTurtle said: Ok I figured that, but that's a temporary fix right? Uh, unless you use the VPN for a long time. |
mayukachan said: Uh, unless you use the VPN for a long time. If you're on a connection with a dynamic IP, you could also see about refreshing the IP lease and trying to get a new IP that isn't blocked. |
| Developer, sysadmin, and anime addict. Have an Android smartphone? Try Atarashii! |
IntroverTurtle said: Hopefullt I'm unbanned soon, I don't feel like contacting them. Error code 16 isn't a temporary ban, you need to contact Crave's support. If you're using any 3rd party apps/scripts/browser extensions please include this information in the email. motokochan said: I might try e-mailing Crave directly. PMing Xinil last time didn't do any good. You need to contact Crave's support directly to get unbanned. |
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Luna_ said: I've had it once before and it was temporary.IntroverTurtle said: Hopefullt I'm unbanned soon, I don't feel like contacting them. Error code 16 isn't a temporary ban, you need to contact Crave's support. If you're using any 3rd party apps/scripts/browser extensions please include this information in the email. |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
| When did this happen? How long did it last? Are you sure it was error code 16 and not another number? It seems that Crave changed something so you get this error code faster now. I've spoken with many users before that had the problem some months ago and they were all banned for 1-2 weeks until they finally spoke to me, so even if it was temporary, it was a long ban. Maybe this is different now too. |
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Luna_ said: motokochan said: I might try e-mailing Crave directly. PMing Xinil last time didn't do any good. You need to contact Crave's support directly to get unbanned. I already did. Hopefully something will work out. |
| Developer, sysadmin, and anime addict. Have an Android smartphone? Try Atarashii! |
Luna_ said: I'm pretty sure it was the same one, it happened after I posted a certain post in the forum, it was a week or two maybe. I cleared my cookies and was able to get back in again tried to finish that post as I didn't know that it was what caused it and was banned again, once again cleared my cookies and just didn't post it. I'm pretty sure it was the same one, I remember looking it up on google but it may have been a little different.When did this happen? How long did it last? Are you sure it was error code 16 and not another number? It seems that Crave changed something so you get this error code faster now. I've spoken with many users before that had the problem some months ago and they were all banned for 1-2 weeks until they finally spoke to me, so even if it was temporary, it was a long ban. Maybe this is different now too. Sounds confusing. Anyways I contacted Crave support last night so I'll see how it goes. |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
IntroverTurtle said: I'm pretty sure it was the same one, it happened after I posted a certain post in the forum, it was a week or two maybe. I cleared my cookies and was able to get back in again tried to finish that post as I didn't know that it was what caused it and was banned again, once again cleared my cookies and just didn't post it. I'm pretty sure it was the same one, I remember looking it up on google but it may have been a little different. This sounds exactly like error code 14 where certain things you post trigger this error code and where you can easily fix it by clearing the cookies. You can't fix error code 16 by just clearing your cookies. Several people tried this in the last few days and it never worked, they only got unbanned after messaging Crave. You usually get unbanned quite fast after messaging them (though it probably takes longer if you message them on the weekend). |
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Luna_ said: Crave and their weekends.IntroverTurtle said: I'm pretty sure it was the same one, it happened after I posted a certain post in the forum, it was a week or two maybe. I cleared my cookies and was able to get back in again tried to finish that post as I didn't know that it was what caused it and was banned again, once again cleared my cookies and just didn't post it. I'm pretty sure it was the same one, I remember looking it up on google but it may have been a little different. This sounds exactly like error code 14 where certain things you post trigger this error code and where you can easily fix it by clearing the cookies. You can't fix error code 16 by just clearing your cookies. Several people tried this in the last few days and it never worked, they only got unbanned after messaging Crave. You usually get unbanned quite fast after messaging them (though it probably takes longer if you message them on the weekend). |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
IntroverTurtle said: Luna_ said: Crave and their weekends.This sounds exactly like error code 14 where certain things you post trigger this error code and where you can easily fix it by clearing the cookies. You can't fix error code 16 by just clearing your cookies. Several people tried this in the last few days and it never worked, they only got unbanned after messaging Crave. You usually get unbanned quite fast after messaging them (though it probably takes longer if you message them on the weekend). I got unbanned when i messaged Crave and its already fix now. |
| Stupid question, but where exactly do you message Crave from? Are you emailing? |
Hime-sama said: They must not like me.I got unbanned when i messaged Crave and its already fix now. mayukachan said: YesStupid question, but where exactly do you message Crave from? Are you emailing? |
Short of the day: Monotonous Purgatory(MAL) ✰Public Domain Club | One Piece Club✰ |
| I got unbanned by emailing Crave... eventually. First time I emailed, they said they lifted ban and hadn't. Had to wait for weekend to end, then emailed again. Lifted - for real this time - shortly after. Protip: if you add favourites when site lagging, don't go OTT. Once you start having to spam to get titles added, you run risk of Crave auto-banning you / thinking you're doing something more... naughty. |
| Threads Merged. @sevenPocky: As you can see in this thread this problem happened to a few users in the past when they were accessing the site too often, for example with a browser extension that checked the site every 1-5 minutes. Are you using any program, app or browser extension that is constantly accessing this website? Unfortunately the MAL mods/admins can't do anything about the Incapsula error code 16. To get unbanned you need to send an email to support@myanimelist.net as you already did, ideally with information about what you did on the site before this happened and any apps or extensions that could cause a problem. Since it's Sunday you might not get a reply immediately but you should on Monday. |
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