Yeah, it was when my best friend dropped by our house that one summer Sunday afternoon in 2012. Said his hellos and how-are-yous before going down to business about some problem he and his mom had been having with their Internet connection, and asked me to come and try to fix it for them, since I may know something about it.
So, there I cycled my way to their house with him, which is about 12 km away from home. I arrived to the scene and immediately took my seat on their nice comfy office chair in front of their PC, before explaining to me the whole story of what they've been going through that's been causing their migraines for the past 3 hours.
They'd been trying to get access to the Internet and already searched every website they know of, but they always get the same error. His mom said they restarted the router many times hoping it'll miraculously fixed the problem. The lights were all green though, but nope, still that same error again, she continued.
I've asked them if they've already contacted their ISP's tech support. They did, but every step they followed as they're instructed to do didn't go anywhere, and had pretty much lost their cool when they're advised to wait for their "IT handymen" to personally diagnose and repair the problem within 7 days by the end of the call. They're really getting desperate at that point, since they need it for some very important matter.
Since we obviously got no connection to Google it instead and smartphones weren't still a thing that could've been a lifesaver with the blessings of mobile data—and the fact we also went through the same problem the reason I was called for help—I used the stuff that I still remember which I took notes of when our connection got fixed by technicians should ever it happen again.
Went first through the Control Panel to get to Internet Options and checked if there have been any changes, in case we may have overlooked that. None changed, since they never really bothered with it at all and just did what they thought would get it to work properly again.
And with that out of the way, I opened the command prompt to actually get started for real and did /ipconfig and all that technical stuff to reset their IP address confident enough that that would do it this time. However, I was left disappointed that it didn't.
Now, I opened the browser to configure it directly through their built-in portal as it was called which can be only accessed there. Tried to reset it there assuming the ISP may have secretly rigged it to force us to use it. But, even with all those buttons and shit you'd use to make a form on Visual Basic that's supposed to work for this thing, it's still the same crap it's been showing. I was getting frustrated.
I wanted to take a break after tinkering through whatever means I can to fix it, but still got that strong urge to do so and just stared at the screen for a moment to get around this hopelessness I've been feeling, and think. And there, I beheld something that's been hiding in plain sight all along.
I never noticed the damn date & time was out of sync by a few years that had something to do with that damn expired certificate error they've been getting. Finally adjusted it, and what do you know? We got Internet!
They were surprised, myself included. Apparently, they never mentioned they had their PC reformatted, and the technician must have forgotten to fix the date & time. And I was there, sitting for about 20 minutes, getting all worked up which they're beginning to worry that I might soon throw that poor chair out of the streets from the look on my face. We just laughed off the ridiculousness of the situation.
Still got a huge treat in the end for helping them, and I was happy enough I get to slurp his mom's delicious creamy carbonara again to satiate my hunger after cycling through many uphills just to get to their house—The things I'd do for my best friend. |