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Mar 16, 2020 9:05 AM
#1

Offline
Mar 2020
114
Help me :(
can you help me to give my account back
my account https://myanimelist.net/profile/AstolfoPlushh
the username before Dhanamerdeka
now all changed and i can't reclaim my account using lost password etc.. because he change anything...
can you give it back to me ? :(
I really love that account... so much data in there and the memory from OLD MAL to the present.... many friends on club and the other.... i don't want to re-create new ones... i want that comeback...
can you setting it up for me?
if you can pls give to new email "admin@nesia.my.id"
and pls soon add the confirmation first for the major change example the username, password, email... to the email because i didn't receive any information about it...
when i login today... the account has gone...
i search on google "Dhanamerdeka MAL" the account gone...
and then in the same keyword i see the friendlist MAL "masami" i click on that and i see my username account was change :(
pls do something :( i don't want all my memory and my friend gone...
pls admin with all respect... do something
and in future pls implement confirmation method for this.. so in future no one get hacked again :(
Mar 16, 2020 9:11 AM
#2

Offline
May 2018
788
shit happens m8.

so, you're not a penis licker I assume @justdhana
Mar 16, 2020 9:12 AM
#3

Offline
Jan 2008
383
It wasn't me. Sorry that happened to you though. Sucks. :(
Mar 16, 2020 9:12 AM
#4

Offline
Mar 2020
114
Crawlie said:
shit happens m8.

so, you're not a penis licker I assume @justdhana


what you mean :(
Mar 16, 2020 9:16 AM
#5

Offline
Mar 2020
114
where the admin :( i really want my account comeback to normal....
Mar 16, 2020 9:18 AM
#6

Offline
Mar 2020
114
and why when all primary information changed in my account.... no single email notification appear... i think my email safe... but not for my MAL account :(
Mar 16, 2020 9:52 AM
#7
Offline
Jul 2018
561871
justdhana said:
Help me :(
can you help me to give my account back
my account https://myanimelist.net/profile/AstolfoPlushh
the username before Dhanamerdeka
now all changed and i can't reclaim my account using lost password etc.. because he change anything...
can you give it back to me ? :(
I really love that account... so much data in there and the memory from OLD MAL to the present.... many friends on club and the other.... i don't want to re-create new ones... i want that comeback...
can you setting it up for me?
if you can pls give to new email "admin@nesia.my.id"
and pls soon add the confirmation first for the major change example the username, password, email... to the email because i didn't receive any information about it...
when i login today... the account has gone...
i search on google "Dhanamerdeka MAL" the account gone...
and then in the same keyword i see the friendlist MAL "masami" i click on that and i see my username account was change :(
pls do something :( i don't want all my memory and my friend gone...
pls admin with all respect... do something
and in future pls implement confirmation method for this.. so in future no one get hacked again :(

Contact customer support.
Mar 16, 2020 7:30 PM
#8

Offline
Mar 2020
114
Grusomhed_D said:
justdhana said:
Help me :(
can you help me to give my account back
my account https://myanimelist.net/profile/AstolfoPlushh
the username before Dhanamerdeka
now all changed and i can't reclaim my account using lost password etc.. because he change anything...
can you give it back to me ? :(
I really love that account... so much data in there and the memory from OLD MAL to the present.... many friends on club and the other.... i don't want to re-create new ones... i want that comeback...
can you setting it up for me?
if you can pls give to new email "admin@nesia.my.id"
and pls soon add the confirmation first for the major change example the username, password, email... to the email because i didn't receive any information about it...
when i login today... the account has gone...
i search on google "Dhanamerdeka MAL" the account gone...
and then in the same keyword i see the friendlist MAL "masami" i click on that and i see my username account was change :(
pls do something :( i don't want all my memory and my friend gone...
pls admin with all respect... do something
and in future pls implement confirmation method for this.. so in future no one get hacked again :(

Contact customer support.


I already do that ... but sadly no response til this moment
Mar 16, 2020 8:13 PM
#9

Offline
Jul 2019
2700
I don't know anything nor can I do anything to help you but I would actually cry if someone did that to my account. I consider my MAL account to be one of my most prized treasures because it has all the data of the animes I'm watching and completed. Stay strong my friend and I hope you get your account back
Mar 17, 2020 1:41 AM

Offline
Mar 2020
114
guych said:
I don't know anything nor can I do anything to help you but I would actually cry if someone did that to my account. I consider my MAL account to be one of my most prized treasures because it has all the data of the animes I'm watching and completed. Stay strong my friend and I hope you get your account back

Thaaanks, i hope so... i want my account comeback... that account is from first time I watch anime... first time i have friend from other country and all of that memory stored in my account... i don't know how my account gone.. and the email i think also change... because no single information appear on email after it...
i only login like normal day in MAL and MAL says that my account not found.... after it i found the account but with different name...
i hope MAL admin can see my form in "contact customer support" and try the best to give back my account to me :(
Mar 17, 2020 2:27 AM
Offline
Jul 2018
561871
@justdhana
Just wait, it took them 3 days to reply to my mail, but they did reply. DO CHECK YOUR SPAM FOLDER every now and then.
Mar 17, 2020 3:22 AM
Offline
Jul 2018
561871
Why someone hacks a MAL account, I don't know, though...
Mar 17, 2020 4:56 AM

Offline
Mar 2020
114
Grusomhed_D said:
@justdhana
Just wait, it took them 3 days to reply to my mail, but they did reply. DO CHECK YOUR SPAM FOLDER every now and then.

Really? :D i hope in next -2 day my account can comeback to me :)
Mar 17, 2020 4:57 AM

Offline
Mar 2020
114
Anonch said:
Why someone hacks a MAL account, I don't know, though...

Nah, i also wonder why people hack my mal account....
May 3, 2021 7:18 AM

Offline
Mar 2012
196
Dhanamerdeka said:
Help me :(
can you help me to give my account back
my account https://myanimelist.net/profile/AstolfoPlushh
the username before Dhanamerdeka
now all changed and i can't reclaim my account using lost password etc.. because he change anything...
can you give it back to me ? :(
I really love that account... so much data in there and the memory from OLD MAL to the present.... many friends on club and the other.... i don't want to re-create new ones... i want that comeback...
can you setting it up for me?
if you can pls give to new email "admin@nesia.my.id"
and pls soon add the confirmation first for the major change example the username, password, email... to the email because i didn't receive any information about it...
when i login today... the account has gone...
i search on google "Dhanamerdeka MAL" the account gone...
and then in the same keyword i see the friendlist MAL "masami" i click on that and i see my username account was change :(
pls do something :( i don't want all my memory and my friend gone...
pls admin with all respect... do something
and in future pls implement confirmation method for this.. so in future no one get hacked again :(


Excuse me @Dhanamerdeka, so what happen your old mal's account?

Anime-Planet.com - anime | manga | watch anime online
May 3, 2021 7:23 AM

Offline
Mar 2020
114
@Yvonnelim99
well idk....
but now i already created another ones....

seems that MAL admin or anything like that doesn't care about this, even when i already give all of data of that mal account to make sure that i the legitimate owner of the account
they refuse to reset the password and give it back. so now i using new account (this)

just that....
well this is shame, that know your house is occupied by some bad people, who already change the lock and change the paint color of the house (username)
and then when you report this to police, and giving all document of your house, police refuse to arrest or give back your home with reason that you didn't seems like the owner of the house

even after giving all of the data....
May 3, 2021 7:27 AM

Offline
Mar 2012
196
Dhanamerdeka said:
@Yvonnelim99
well idk....
but now i already created another ones....

seems that MAL admin or anything like that doesn't care about this, even when i already give all of data of that mal account to make sure that i the legitimate owner of the account
they refuse to reset the password and give it back. so now i using new account (this)

just that....
well this is shame, that know your house is occupied by some bad people, who already change the lock and change the paint color of the house (username)
and then when you report this to police, and giving all document of your house, police refuse to arrest or give back your home with reason that you didn't seems like the owner of the house

even after giving all of the data....


I understand😞 yesterday I forgot logout my mal and anilist and I am so lucky,thx god,I don't want to keep a login,very scary.🙏🏻

Anime-Planet.com - anime | manga | watch anime online
May 3, 2021 7:30 AM

Offline
Mar 2020
114
Yvonnelim99 said:
Dhanamerdeka said:
@Yvonnelim99
well idk....
but now i already created another ones....

seems that MAL admin or anything like that doesn't care about this, even when i already give all of data of that mal account to make sure that i the legitimate owner of the account
they refuse to reset the password and give it back. so now i using new account (this)

just that....
well this is shame, that know your house is occupied by some bad people, who already change the lock and change the paint color of the house (username)
and then when you report this to police, and giving all document of your house, police refuse to arrest or give back your home with reason that you didn't seems like the owner of the house

even after giving all of the data....


I understand😞 yesterday I forgot logout my mal and anilist and I am so lucky,thx god.🙏🏻


yeah that's a good things
i hope no one will have this problem on future...
well... on my friendlist, i just afraid that the people who hack the account will troll or say something bad on club/other friend that i doesn't even know.

that's why i want to that account to back
but the admin ignore it... i think they just lazy and didn't know how to fix problem like this....

and yeah on the end, i feels like being force to create new account,
May 3, 2021 7:38 AM

Offline
Mar 2012
196
Dhanamerdeka said:
Yvonnelim99 said:


I understand😞 yesterday I forgot logout my mal and anilist and I am so lucky,thx god.🙏🏻


yeah that's a good things
i hope no one will have this problem on future...
well... on my friendlist, i just afraid that the people who hack the account will troll or say something bad on club/other friend that i doesn't even know.

that's why i want to that account to back
but the admin ignore it... i think they just lazy and didn't know how to fix problem like this....

and yeah on the end, i feels like being force to create new account,


Thx,I'm going to take care my mal's account and I'm sure going to be safe.

Anime-Planet.com - anime | manga | watch anime online
May 3, 2021 7:43 AM

Offline
Mar 2020
114
Yvonnelim99 said:
Dhanamerdeka said:


yeah that's a good things
i hope no one will have this problem on future...
well... on my friendlist, i just afraid that the people who hack the account will troll or say something bad on club/other friend that i doesn't even know.

that's why i want to that account to back
but the admin ignore it... i think they just lazy and didn't know how to fix problem like this....

and yeah on the end, i feels like being force to create new account,


Thx,I'm going to take care my mal's account and I'm sure going to be safe.


well the best option for now i think you use password generator (chrome feature) and save it and bind it with chrome account (of course using google account)
i think it will make everything safe, because the password is so long, and random...

i just sad knew that MAL those days(or now maybe) didn't have some "confirmation" when the primary things changed (like username or email)
if password change, it's okay to not tell the owner, but if the username and the email changed i think must a mail sent to previous or last email that working so the account not hacked easily....


btw sorry for my bad english
on my country english is not primary or even second language that i says, so i only using english on forum internet, discord, and when watch/reading someting so sorry about this
May 3, 2021 7:43 AM

Offline
Oct 2020
666
poggers
# of bans: 4

@NoLiferSoul is an S+ tier MAL Staff member

@anime-prime and @AlexPaulLEWZ are S tier

Rest are mid
May 3, 2021 9:24 AM

Offline
Dec 2019
3011
I'm sorry I don't know how to help you but I did find the sauce to your pfp
https://twitter.com/hakudatofu/status/1114839362657611777
May 3, 2021 9:25 AM

Offline
Mar 2020
114
TheAngryNerd said:
I'm sorry I don't know how to help you but I did find the sauce to your pfp
https://twitter.com/hakudatofu/status/1114839362657611777


ahahahaha wtf XD
i think you will post something lewd or something lol
May 3, 2021 10:31 AM
★★★★★

Offline
Sep 2008
19291
To clarify something:

Account related problems are handled by the customer support and the people who work for customer support are not the MAL Admins.

Customer support works by certain rules to verify if an account belongs to a person. If they can't verify you with standard ways then you can ask for alternative ways to verify you.

@Dhanamerdeka I see that you linked your facebook account on the other account, this can help with the verification. If you still want the old account back you can ask them to verify you with this facebook account.
May 3, 2021 8:23 PM

Offline
Mar 2020
114
Luna said:
To clarify something:

Account related problems are handled by the customer support and the people who work for customer support are not the MAL Admins.

Customer support works by certain rules to verify if an account belongs to a person. If they can't verify you with standard ways then you can ask for alternative ways to verify you.

@Dhanamerdeka I see that you linked your facebook account on the other account, this can help with the verification. If you still want the old account back you can ask them to verify you with this facebook account.


well... the only things i can ask now is maybe ask someone to delete that account....
on past i already give anything to proff that iam the owner of hacked account and the CS still think i lying and not respond at all...

so the only i can think is they can't do anything, and from all response, i think all they want to say is "why you care about 1 MAL account, go register new ones"

if i not wrong on past i also already give screenshoot of the facebook account that linked on there....
but the CS ignore it and still consider that i not the real owner....


if "Account related problems are handled by the customer support and the people who work for customer support are not the MAL Admins."
i think the only ways is remove that useless customer support...

i mean...
i have a problem...
and the things i can do is contact customer support to get my problem resolved...
but they didn't do anything after i already give all proff that i the owner...

not only that, the reply from CS also take along time, i remember sending some multiple email and they responded the new email without seeing the older ones....
Jun 30, 2024 4:05 AM

Offline
Oct 2021
7
yo u got ur acc back yet?

I dont understand why would ppl even hack something like MAL acc, there is literally NOTHING u would gain from it😭
Jul 12, 2024 7:20 AM
Offline
May 2024
15
takes forever for MAL mods to respond to get your account back if ever. week + now

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