@Leon888 No no, you've misunderstood me. Seeing problems and pointing them out in a civil way is normal. Just like I exactly worded it like in my post. If someone watches something they are paying for, i.e. via official streaming services, then it's normal to have expectations. If a show exceedes one's expectations, then it's natural to see praises coming from the audience; if a show represents quality that's below the initial expectations, it's natural to complain about it.
As brutal as it might sound like, average customer shouldn't be bashed by default, at least not always, for not knowing about difficulties in the production process. It's not ignorance to not be aware of them just as you don't have to be a professional cook to say that a meal you've received didn't taste well and the soup was lukewarm.
At least in my opinion, it can't be treated as something equal to, say, a viewer not being familiar with a genre being upset, because the movie they decided to watch, specifically tagged as belonging to said genre, felt not entertaining at all... despite following all the principles defining said genre and succeeding in doing them right
What I criticized in my post is a situation when someone doesn't even pay in any way for a product, but is first to literally throw insults at the crew working on it and to react in overly emotional way about the product itself. One can be negative about a cartoon, no matter if they paid for watching it or not, but come on. There are limits of harsh sincerity, where it turns into just being a rude brat focusing on bashing people who worked on a show (no matter if they were directly or even indirectly responsible for what is being criticized in that way).
Leon888 said:what is criticized is the show not the conditions of the animators, fans shouldn't even be forced to know what conditions the animators find themselves in, but only judge what they see on the screen
Aye, that's true. Awful working conditions are secondary thing when checking out the general feelings of an audience. Average viewer in most of cases don't give a damn about secondary elements, focusing rather on the primary ones (what the show looks like, how it was advertised and is it as good as in commercials, etc.).
I'd like to refer to another part of your post (apologies for doing it by the end of my reply):
Leon888 said:But in reality, although the conditions of the animators are disastrous (which now seems like the excuse that happens for every anime...)
That's the problem as well. You see many people using it as an excuse when a show drops in quality, but what do they do with it? Let's leave aside whether they are former trolls or not. What is their cure for such state? Doing nothing to even share words of love and support towards the animators via letters or whatever format they find as approriate? Well, instead of even symbolic gestures like that, you usually see 'em just seething over people who, again, are negative in a civil way about the show and admit opently that they don't want to talk about the crew producing it, but rather focus on the final product instead.