One thing that Durarara!! does well is character development, increasing the effectiveness of the plot devices used. The clusterfuck near the end wouldn't have enough impact if the characters were weak. Additionally, even the characters you rarely see are developed in a way that makes them memorable. I watched the subbed version and a bit of the dubbed to see how I felt about it and I feel like both did an excellent job of aligning voice actors with character design. It has a great balance of action and suspense with comedy, making it a feel good anime with enough substance to be engaging.
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