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Jul 31, 2013 7:42 AM
#1

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Jun 2010
18
For the last couple of days I have not been able to access MAL at all. I get the whole "Oops! Google Chrome could not connect to myanimelist.net" thing.

So with that in mind I decided to check and see if other people were having the problem, and, no, no they are not. Which means it is just me. Ive tried plenty of things, deleting all my browser history deleting cookies etc, switching to my laptop, I still cant connect. So then I reset my router, nothing. And then I went to the effort of forcing my router to change ip adresses, I did this twice, that also didnt work.

So then I looked at some of the cached forums to see if there was any help to be found there. Apparently the best thing was to tracert to website. So I did that and found I lost connection at 72.172.64.46, which as far as I am aware is some kind of blacklist server? Why would I be blacklisted? I only use the site to track my own list, I don't normally use the forums or post.

Regardless of that im going to say that I am in the uk, and with sky. If that narrows down the issue. I need to regain access ASAP so any help would be great.
I am also using a proxy to access the site right now. Its nothing to do with my account, just... I haven't got a clue.

I might not be able to access this particular thread for a while, however my ip is removed, I think, also with the tracert I think it might be routed through removed.

I trust if some of this info is bad for me to have posted, someone will take care of it >_> but yeah, please if theres any kind of whitelist, I really cant be without the website like this. YOU ARE TEARING ME APART, LISA.
koleareAug 1, 2013 7:37 AM
Aug 1, 2013 6:16 AM
#2

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Apr 2013
14
Hello, I have been experiencing a problem for several days now when trying to go on MAL. It gives me this message "Oops! Google Chrome could not connect to myanimelist.net" and the usual Chrome error page.

I am on this site from a proxy server but it's a bit annoying since logging in took about 30 tries or so. Is there anyway to fix this and is my IP address banned or something?
Aug 1, 2013 6:50 AM
#3
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Jan 2013
3
Same here. Using Google chrome and sky as my ISP. 100% sure it's not my firewall, cookies etc, as I've I was able to connect using different internet connections. I know its not sky either, as I contacted them.
Aug 1, 2013 7:49 AM
#4

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Aug 2010
2344
I have merged similar threads and renamed the title of this thread a bit.

We'll contact Xinil/Crave to see what's wrong...
Aug 2, 2013 6:22 AM
#5

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Apr 2013
14
Mine works now :)
Aug 2, 2013 11:01 PM
#6

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Jan 2008
15
Also been having this issue for a week or two now. Having to use a proxy to browse and post in this thread...
Aug 3, 2013 1:56 AM
#7
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Jul 2018
564612
You guys should try do a trace route and see where its being stopped in the line to connect to mal.

Open CMD and type: tracert myanimelist.net
then post a screenshot and I'll have a look to see whats wrong.
As a comparison here's mind. (Im in NZ with No problems)


It may just be very well that its being blacklisted by your isp as the UK just had a Porno block law that came into place telling isp's to block access to porn so in that term it may have of blocked MAL for listing Hentai. (I don't know, Just guessing)
Aug 3, 2013 3:26 AM
#8
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Jul 2018
564612
EvaPilot1 said:
For the last couple of days I have not been able to access MAL at all. I get the whole "Oops! Google Chrome could not connect to myanimelist.net" thing.

So with that in mind I decided to check and see if other people were having the problem, and, no, no they are not. Which means it is just me. Ive tried plenty of things, deleting all my browser history deleting cookies etc, switching to my laptop, I still cant connect. So then I reset my router, nothing. And then I went to the effort of forcing my router to change ip adresses, I did this twice, that also didnt work.


I was having the same problem last week, my ISP is Sky too. I tried a whole bunch of stuff flushed my DNS, even switched my DNS server to Google's and still couldn't access the site. Every time I pinged the site all 4 requests timed out. I couldn't even use the site properly with a proxy, I could log-in but then I couldn't edit my lists. So I just left it and hoped it would sort it self out, as this was the only site I could visit.

However for some reason, last the night the site suddenly started working, so I'm delighted, I was lost without this site ;__;
Aug 3, 2013 5:00 AM
#9

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Aug 2010
2344
Mikenzb said:
You guys should try do a trace route and see where its being stopped in the line to connect to mal.
As the op stated, he did one. Most probably Sky (or at least most of its sub-network) was blacklisted by one of Crave's servers.

Mikenzb said:
It may just be very well that its being blacklisted by your isp as the UK just had a Porno block law that came into place telling isp's to block access to porn so in that term it may have of blocked MAL for listing Hentai. (I don't know, Just guessing)
The anti-porn law isn't adopted yet. It's planned to enter in the last part of the year.

Good to know the problem was solved though.
Aug 3, 2013 5:08 AM
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Jul 2018
564612
koleare said:

Mikenzb said:
It may just be very well that its being blacklisted by your isp as the UK just had a Porno block law that came into place telling isp's to block access to porn so in that term it may have of blocked MAL for listing Hentai. (I don't know, Just guessing)
The anti-porn law isn't adopted yet. It's planned to enter in the last part of the year.

Good to know the problem was solved though.

Oh my mistake, I just heard a lot about that anti-porn law so i figured it was already in place.
Aug 3, 2013 5:22 AM
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Jan 2013
3
Hm. I still can't connect though.
Aug 3, 2013 6:10 AM
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Dec 2012
254
This was happening to me and I tried everything...Then couple of seconds ago *bam* randomly it started to work. Lots of people with this issue all of which are Sky users -_-
Aug 3, 2013 10:25 AM
Lead Admin
Faerie Queen

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Aug 2007
6262
Hopefully for most Sky users this should be fixed now. If you are still having problems accessing the site (and have Sky as your ISP), please send me a PM with the IP address you're having problems with or message me on IRC (Connect: Rizon, Channel: #myanimelist).
Aug 4, 2013 7:30 AM
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Jan 2013
3
Ah, still not working on my end. Oh, and I sent a message Kineta. Anyone can guess when this will be fixed? It's getting annoying, lol.
Aug 9, 2013 5:35 AM

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Aug 2010
22
I sent a message as well. So far I have to use the proxy until things get fixed :/
Aug 13, 2013 12:25 PM

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Jun 2010
18
Huzzah! Its seems to be working today. This is the first time I've been able to connect in weeks. Now, just so you know, I have been in contact with Crave giving them information that they request, to work out which parts of their network were a problem. Anyway this is what they said.

We have traced things down, and we appear to be having some troubles with Sky, which may be what’s causing your issue here. Members of our network team are working to fix that now. I’ll let you know when we think it’s fixed; it will be very helpful for us to know if this has removed your issues.

Following that there was a lot of back and forth requesting pings and traces, and its been a few days since the last email, but I think it is finally fixed, at least for me. They haven't emailed me to say its fixed however. There were some odd things going on apparently, they were stumped.
Aug 13, 2013 12:59 PM

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Jun 2010
18
ACTUALLY I contacted them today to say it was working, their response was they hadn't done anything. >_< Suspicion is it is something on Sky's end. Hopefully its sorted out though.
Aug 15, 2013 4:42 PM
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Mar 2012
1
Another UK sky user here who's been blocked for a few weeks - I'm having to use a proxy service to get on (Opera's off-road mode).

What a PITA this all is.
Aug 16, 2013 2:47 AM
Lead Admin
Faerie Queen

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Aug 2007
6262
Since it seems to have been lost on the previous page amid all the posts:
Kineta said:
If you are having problems accessing the site (and have Sky as your ISP), please send me a PM with the IP address you're having problems with or message me on IRC (Connect: Rizon, Channel: #myanimelist).
Aug 21, 2013 1:41 PM

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Sep 2012
3
I have this problem as well and haven't been able to access mal for several weeks now from my isp..I did send a pm to kineta a few days ago.
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Aug 21, 2013 2:44 PM

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Aug 2013
13530
Haxors.

Aug 22, 2013 9:35 PM

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Aug 2010
22
I guess I just have to wait it out. Hopefully it'll get fixed soon. Not that much of a bother to use a proxy for MAL I suppose
Aug 28, 2013 9:14 AM

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Feb 2013
1326
For Sky users, type in your URL bar this: 192.168.0.1

It will open your router settings page. On the top of that page you'll have several tabs. Click on maintenance. If prompted to enter an username and a password, enter the following credentials:

Username: admin
Password: sky

Now, make sure you are on "Router Status". At the bottom of this page, click on "SKY TEST". Wait until the test ends. You should now have a new IP address.

I found difficulties accessing MAL with IP ranges starting with 5. After doing the test several times, my new IP starts with 176, which seems to work perfectly with MAL.

I suppose MAL banned several IP ranges belonging to SKY.
Aliis si licet, tibi non licet.
Sep 2, 2013 5:11 PM

Offline
May 2008
4052
I've verified the issue with another user, and forwarded a mail on requesting that the 151.224.0.0/13 range be cleared at Crave's firewall. I'm not sure how long it will take, but hopefully they'll clear up some of the blocks.

I am a banana.

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