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Mar 26, 2020 10:45 PM
#1
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Mar 2020
2
As the title says, I've been having some issues throughout the day across several different mangas with the reader not loading up pages. I just keep getting the spin wheel. I switched from Firefox over to Chrome with slight improvement (managed to load a few more pages) but still no luck.

Anyone else experiencing this?
Sorry if this has been posted already. I searched around but couldn't find anything else about it.
Apr 18, 2020 8:12 PM
#2

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Apr 2020
3
Im having the same issue here on "Land of the lustrous Volume 5".

Some of the pages simply won't load. Most pages will load correctly, but some specific pages will not. I contacted customer support about this, but if anyone knows a fix, please let me know.

I have tried the following and it didn't solve the problem

1. Waiting at least 30 min to see if it will end up loading.
2. Clearing browser cache/cookies.
3. Trying another browser (Currently using Firefox and I tried with Brave)
5. Restarting my computer.

Here is the list of pages that will not load (always the same pages) :
4, 7, 9, 16, 18, 26, 77, 78, 80,

I tried other mangas on the website and it worked perfectly. Its almost as if there was some kind of corruption on my account's cache/history or on the servers hosting this manga.

This is especially frustrating since I can perfectly load the first few pages by logging out of my account and reading the preview on the store. Pirating websites doesn't have this kind of issue.

Currently using Firefox on a linux system. Not using any addblock on the store.

Edit : This problem occured at the same time the website had the "White blank page" issue as described in another forum post. Maybe linked?
MechAlbatrossApr 18, 2020 8:18 PM
Apr 18, 2020 8:17 PM
#3
Offline
Mar 2020
2
MechAlbatross said:
Im having the same issue here on "Land of the lustrous Volume 5".

Some of the pages simply won't load. Most pages will load correctly, but some specific pages will not. I contacted customer support about this, but if anyone knows a fix, please let me know.

I have tried the following and it didn't solve the problem :

1. Waiting at least 30 min to see if it will end up loading.
2. Clearing browser cache/cookies.
3. Trying another browser (Currently using Firefox and I tried with Brave)
5. Restarting my computer.

Here is the list of pages that will not load (always the same pages) :
4, 7, 9, 16, 18, 26, 77, 78, 80,

I tried other mangas on the website and it worked perfectly. Its almost as if there was some kind of corruption on my account's cache/history or on the servers hosting this manga.

This is especially frustrating since I can perfectly load the first few pages by logging out of my account and reading the preview on the store. Pirating websites doesn't have this kind of issue.

Currently using Firefox on a linux system. Not using any addblock on the store.


I’ve found that if I refresh my browser once I get to an unloaded page and skip back to it, it loads out the next few pages. But the fact that this is still going on weeks later doesn’t give me much confidence in the service being provided here.
I’m not sure if it’s any better once you’ve paid for the manga but I don’t think I’ll be taking that risk any time soon.
Apr 18, 2020 8:30 PM
#4

Offline
Apr 2020
3
Thank you for your fast reply. I tried your trick but it didn't work. The same reader/app is used for paid manga.

¯\_(ツ)_/¯ Guess I'm gonna have to wait and see with customer service.

Seems like I got burnt once again by malfunctioning DRM for trying to support this industry/artists...
MechAlbatrossApr 18, 2020 8:34 PM
Apr 19, 2020 5:52 AM
#5

Offline
Apr 2020
3
Just to update people on this. The reader is working perfectly today. It looks like MAL had trouble with their servers yesterday.

Edit : For some reason, the problem reappeared this afternoon? Weird bug...
MechAlbatrossApr 19, 2020 1:49 PM

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