Login failed (chek user/password)

Offline

Jan 2009

14185

Seems like I've been lucky for using MAL updater when the issues are already resolved. ^^

♗

image source Z28.310

Aug 21, 2014 5:30 AM

#124

Offline

Sep 2013

152

So I take it everyone still has this problem? Or is it just me? I've had this problem for months now.

Btw if anyone is interested in an alternative for just updating information (i.e. status of anime, score, episodes watched, etc.), might I suggest the mobile app "iMAL"? Granted its just for the iOS and its not the MAL Updater, but if you have an Apple device and just looking to update info and stay on track this is the app for you.

MAL Updater hasn't worked for me so I decided to look elsewhere. No offense Kotori! I'll use the updater once its fixed though!

The advocate of [i]equality[/i].

"Imagine if the air we breathe was a drug and makes us see a dazed, weird version of the world,
and people took 'drugs' to try and see the true world and that's why its illegal..."
-EPICBOXSKILLZ

Aug 21, 2014 8:22 AM

#125

Offline

Jan 2009

14185

It's been working normally for me lately.

Use t r a c e r t for malupdater.com and myanimelist.net to see whether there is a ping-related problem.
Also check that you don't have a third party firewall or something to that content restricting internet connection to specific programs.

NoboruAug 21, 2014 8:25 AM

♗

image source Z28.310

Aug 26, 2014 3:10 AM

#126

Offline

Sep 2013

152

Sorry I don't understand how t r a c e r t works, or whether or not it is a ping-related problem. I can't make heads or tails of it.
Also how would I go about checking if its the firewall or something that's restricting it?

Thanks for the help though.

The advocate of [i]equality[/i].

"Imagine if the air we breathe was a drug and makes us see a dazed, weird version of the world,
and people took 'drugs' to try and see the true world and that's why its illegal..."
-EPICBOXSKILLZ

Aug 26, 2014 3:36 AM

#127

MAL Updater, Anime/Manga tracker to manage your lists

Offline

Jul 2007

3743

does malupdater.com work for you?

Aug 26, 2014 9:05 AM

#128

Offline

Jan 2009

14185

The firewall should be only relevant if you have a third party firewall or firewall control utility, for example from a security suite. Just wanted to rule that option out.

You basically just open a c md(.exe) (type in the start menu (without the space between "c" and "md") or in the run field [Windows button +R] and hit Enter).
Then you type t r a c e r t malupdater.com without the spaces in the first word. I had to use them because otherwise I would get an Incapsula message.
see also: https://support.microsoft.com/kb/162326

Then you should see something similar to this:

Ideally, you shouldn't have any time-outs listed there and you should definitely reach the last spot.

Of course, you could also go and check whether you can open the webpage.

♗

image source Z28.310

Aug 31, 2014 12:43 AM

#129

Offline

Sep 2013

152

I can open malupdater.com just fine.

As for the run field, I did see something similar with no time-outs and reached the last spot.

The advocate of [i]equality[/i].

"Imagine if the air we breathe was a drug and makes us see a dazed, weird version of the world,
and people took 'drugs' to try and see the true world and that's why its illegal..."
-EPICBOXSKILLZ

Aug 31, 2014 4:16 AM

#130

Offline

Jan 2009

14185

How do you connect to the internet? With a wired or with a wireless connection? If it's the latter, please test with a wired setup.
Besides, do you have any connection loses in general, for example: is your IP changing more than once a day? You could look in your router's protocols.

You didn't have any typos in the settings for your ID/PW in malupdater, did you?

Did you try the portable version and/or a re-install of the newest installer available here?
Also, when you re-install or extract the self-extracting .exe file of the portable version, you could try to disable the real-time protection of your AV just to make sure that your AV isn't interfering.

Last but not least: do you use Malupdater on a Virtual Machine or on a normal setup and on which OS exactly?

♗

image source Z28.310

Aug 31, 2014 5:22 AM

#131

MAL Updater, Anime/Manga tracker to manage your lists

Offline

Jul 2007

3743

Any weird characters in your pass?

Aug 31, 2014 6:04 AM

#132

RS

Offline

Jun 2008

415

Kotori said:
Any weird characters in your pass?

Oho, is that why?

Due to that mod account hijack, today I changed my password and was not able to get malu to log in... are there any characters to avoid?

Baka-Tsuki discord server

Aug 31, 2014 6:12 AM

#133

MAL Updater, Anime/Manga tracker to manage your lists

Offline

Jul 2007

3743

Yeah, I remember another user having this issue before and it was some special characters not being passed correctly to the login form. Could you change your pass again and then tell me the old one which had the issue?

Aug 31, 2014 8:47 AM

#134

RS

Offline

Jun 2008

415

Kotori said:
Yeah, I remember another user having this issue before and it was some special characters not being passed correctly to the login form. Could you change your pass again and then tell me the old one which had the issue?

Sure enough, changing to a password with no special characters did the trick.

The one that gave me issues was @$!65Pwx5BYgr8&aUq.

Baka-Tsuki discord server

Sep 1, 2014 4:31 AM

#135

MAL Updater, Anime/Manga tracker to manage your lists

Offline

Jul 2007

3743

RS said:

Kotori said:
Yeah, I remember another user having this issue before and it was some special characters not being passed correctly to the login form. Could you change your pass again and then tell me the old one which had the issue?

Sure enough, changing to a password with no special characters did the trick.

The one that gave me issues was @$!65Pwx5BYgr8&aUq.

Thank you, it was the & character causing issues, it will be solved next update.

Sep 2, 2014 11:35 AM

#136