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Big Madam (ビッグマダム)Big Madam was a powerful and influential Ghoul, with an extensive black market network. In the past, Big Madam raised Juuzou Suzuya as a human "pet" and subjected him to extensive abuse. Nutcracker was believed to be one of their employees, and was considered a major target by CCG.
(Source: Tokyo Ghoul Wikia)