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Error when uploading a new character picture

02-11-12, 1:37 PM

Joined: Apr 2007
Posts: 68
I've been repeatedly trying to upload a picture for Aquarion EVOL's Cayenne Suzushiro (for example, this one), but all requests come up with the following error:

Unable to upload new resized image (/app/shared/docroots/, try again or contact Xinil.
Problem uploading picture, this is an invalid image. We suggest resaving the image in a different format and re-uploading.

I am definitely submitting 225x350 pictures. I've tried different ones, saving them as either .jpg or .png files, with different compression rates, different software... but all of them are a no-go. Am I doing anything wrong that I'm not noticing?
02-11-12, 3:26 PM

Joined: Apr 2009
Posts: 2947
I'm having the same exact problem with the 225x350 character picture I'm trying to submit and I also tried the same methods like saving/changing file formats to.gif/.jpg/.png, etc...same error. >_<
Pangur Bán, Pangur Bán...
02-11-12, 10:17 PM
Anime Moderator
Joined: Jun 2008
Posts: 3442
The character picture uploader is currently down. Xinil is in the process of fixing it.
02-28-12, 6:59 AM

Joined: Jan 2011
Posts: 195
Yup, everyone is having this problem.. Hope it will be fixed soon!
03-11-12, 5:55 AM

Joined: Apr 2009
Posts: 8048
Apparently, it's still down nearly a month later. Hopefully it will be back up soon.

Or would re-submitting the character + picture (after requested removal of the entry with no picture) be an acceptable workaround?
03-20-12, 9:34 AM

Joined: Dec 2008
Posts: 10
I don't mean to be rude but... is this issue really being worked on?
03-20-12, 10:39 PM

Joined: Jul 2008
Posts: 2479
Kondzio said:
I don't mean to be rude but... is this issue really being worked on?

does make you wonder sometimes,like the bbcode still not being fixed after all this time is shocking to say the least :/
03-23-12, 11:32 AM

Joined: Feb 2008
Posts: 4533
Just got an update from Xinil. Apparently he was having problem replicating the issue but he figured it out now and it should get fixed soon™.
03-27-12, 2:15 PM

Joined: Feb 2008
Posts: 4533
And fixed.