Ohana Matsumae is the primary protagonist of Hanasaku Iroha. Ohana is an energetic and optimistic 16-year-old teenager. She is sent to live at her estranged grandmother's hot spring inn, Kissuisō, after her mother elopes with her boyfriend to evade his debt. At her grandmother's request, she works at the inn as compensation for her residency. She has many ideals and a strong sense of justice which often clash with people working at the inn; including her grandmother. She has a great desire to help others, but most of her efforts go unappreciated. As a result of her mother's poor parenting, she became independent at a young age and grew up with the mentality of relying on ones-self. Since working at Kissuisō, she has realized she must rely on others. She, together with Minko, Nako and Yuina are in the same class at high school.